You’re all set to dive into your favorite shows on Peacock, but suddenly, “Something went wrong with your download” pops up. Don’t worry, we’ve all been there! This frustrating error can occur for several reasons, but luckily, most are easily fixed. Let’s troubleshoot why your Peacock download isn’t working and get you back to streaming.
Common Causes and Solutions
Before we dive into specific fixes, let’s cover some basic troubleshooting tips:
- Check your internet connection: A stable internet connection is crucial for downloads. Ensure you’re connected to a reliable Wi-Fi network or have a strong cellular data signal.
- Restart the Peacock app: Sometimes, a simple restart can resolve temporary glitches. Close the Peacock app completely and then reopen it.
- Restart your device: If restarting the app doesn’t work, try restarting your phone, tablet, or streaming device.
Still Seeing the Error? Let’s Dig Deeper.
If the basic troubleshooting didn’t work, here are some more specific solutions for the “Something went wrong with your download” error on Peacock:
1. Check Peacock Server Status
Sometimes the problem isn’t on your end at all! Peacock, like any online service, can experience outages or technical difficulties. Check websites like Downdetector or search for “Peacock server status” on social media to see if others are reporting similar issues. If the servers are down, all you can do is wait for Peacock to fix the problem.
2. Update the Peacock App
An outdated app can cause compatibility issues and lead to download errors. Make sure you have the latest version of the Peacock app installed on your device:
- Android: Open the Google Play Store, search for “Peacock,” and tap “Update” if available.
- iOS: Open the App Store, search for “Peacock,” and tap “Update” if available.
3. Clear Peacock App Cache and Data
The Peacock app stores temporary files (cache) and data on your device. Over time, these files can become corrupted and cause errors. Clearing the cache and data can often resolve download problems. Note: Clearing data will log you out of the app.
- Android: Go to Settings > Apps > Peacock > Storage > Clear Cache and Clear Data.
- iOS: There’s no dedicated option to clear cache on iOS. You can try offloading the app (Settings > General > iPhone Storage > Peacock > Offload App) and reinstalling it.
4. Check Your Device’s Storage Space
Peacock downloads require free space on your device to store the video files. If you’re running low on storage, it can prevent downloads and cause errors. Free up space by deleting unnecessary files or apps:
- Check storage:
- Android: Settings > Storage.
- iOS: Settings > General > iPhone Storage.
5. Reinstall the Peacock App
If other solutions fail, try uninstalling and reinstalling the Peacock app. This can often resolve corrupted files or settings that might be causing the download issue.
6. Contact Peacock Support
If you’ve exhausted all troubleshooting steps and are still unable to download content, it’s best to reach out to Peacock support directly. They can provide personalized assistance, investigate potential account-specific issues, and offer further guidance. You can contact them through the Peacock app or website.